Gower Handbook of Internal Communication
Employee commitment can mean the difference between success and disaster. So internal communication is now a key issue for senior management. This new Gower Handbook recognises IC's emergence as a new management discipline. It is aimed both at the generalist manager who needs to come to terms with the theoretical and technical aspects of internal communication, and the media specialist now seeking wider management skills and perspectives.Early chapters examine changes in IC's strategic context. These include organizations' increasing need for innovation and flexibility; the disappearance of 'loyalty' among employees; growing recognition of the importance of corporate 'brand' and how to sustain it; and the effects on traditional work and management patterns of new computer networks. Step-by-step guides introduce the reader to creating IC strategies and to carrying out research and measurement. Over 45 communication techniques, from team meetings to web sites, are evaluated for use in differing circumstances. The Handbook also looks at how to set about developing good communicators; and finally presents 16 practical case studies in key application areas. Organizations featured are all leaders in their field, among them Andersen Consulting, The Body Shop, BP Chemicals, IBM, The Boots Company, Glaxo Operations, Rover, SmithKline Beecham, WH Smith and Unigate Dairies.Eileen Scholes and her team have compiled what is probably the most comprehensive - and is certainly the most authoritative - guide available to the principles and practice of internal communication.
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Understanding todays UK audiences
List of figures
The impact of computerbased communications networks
Introduction to Part III
The Body Shop
The Boots Company
DO IT ALL
Understanding how communication works
What are communication skills?
Managing communication through supervisors
achieve action activities answer approach areas attitude audience become behaviour benefits better briefing Budget campaign clear consider Consulting corporate cost create culture customers detail develop direct documents effective employees ensure establish example external feedback feel Figure format function give going groups ideas identify important improve individual Industrial initiatives interest internal communication involved issues key messages learning listening look marketing material means measure meeting objectives offer Operations opportunity organization participants performance practice presentation problems produce programme questions received relate responsibility role senior management share shows skills Speak staff strategy style success survey talk tion understanding views