Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and ClientsHarper Collins, 2009 M10 13 - 160 páginas Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how. Learn to:
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead. |
Contenido
UNDERSTANDING DIFFICULT PEOPLE | 23 |
HOW TO HANDLE DIFFICULT PEOPLE | 95 |
OFF AND RUNNING | 130 |
RECOMMENDED READING | 138 |
INDEX | 144 |
Términos y frases comunes
action Agree Not Sure authority Best Practices BIG Picture Black Hole boss or coworker boss’s boundaries Bully Bully’s Busybody Busybody’s challenge communication company’s confidence conflict constructive confrontation conversation covenant decision difficult employee difficult person discussion document doesn’t Don’ts e-mail effectively engage expectations feedback sessions feel figure find first focus give goals human resources human resources department important interaction involved ISBN issues Jack Welch John Hoover keep Ken Blanchard Know-It-All leader Leadership Liar Liar’s manager meeting Mike Vance Minutiae Monster Numbers office oral reprimand organization organizational Outlaw Paul Watzlawick peers people’s percent performance positive POWER POINTS problem productivity reason Recluse relationship resentment responsibility rules schedule Search of Excellence Self-Assessment Quiz situation skills Slave Driver social someone specific staff Sure Disagree Tammy team members tell termination things Tick tion Warren Bennis what’s workload workplace you’re