Decision Support Systems: Concepts and Resources for Managers

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Greenwood Publishing Group, 2002 - 251 pages
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Tables and Figures p. ix
Preface p. xi
Acknowledgments p. xv
1 Supporting Business Decision Making p. 1
Introduction p. 1
A Brief History of Decision Support Systems p. 2
A Conceptual Perspective p. 5
Decision Support vs. Transaction Processing Systems p. 8
Categorizing DSS Applications and Products p. 9
An Expanded Decision Support System Framework p. 12
Building Decision Support Systems p. 16
Conclusions and Commentary p. 19
2 Gaining Competitive Advantage with Decision Support Systems p. 21
Introduction p. 21
Technology Trends p. 22
Gaining Competitive Advantage p. 23
How Can DSS Provide a Competitive Advantage? p. 26
What Companies Have Gained an Advantage with DSS? p. 27
Some Examples of Strategic DSS p. 27
Identifying Opportunities and Information Systems Planning p. 30
DSS Benefits, Limitations, and Risks p. 32
Resistance to Using Decision Support Systems p. 34
Conclusions and Commentary p. 35
3 Analyzing Business Decision Processes p. 37
Introduction p. 37
Managerial Decisions p. 37
Decision-Making Context p. 41
Decision-Making Processes p. 43
"Good" Decision Making p. 48
Redesigning Decision Processes p. 50
Conclusions and Commentary p. 52
4 Designing and Developing Decision Support Systems p. 55
Introduction p. 55
Overview of Design and Development Issues p. 55
Decision-Oriented Diagnosis p. 57
Prepare a Feasibility Study p. 59
Choose a Development Approach p. 61
DSS Project Management p. 65
DSS Project Participants p. 67
Conclusions and Commentary p. 69
5 Designing and Evaluating Dss User Interfaces p. 71
Introduction p. 71
User Interfaces: An Overview p. 72
User Interface Styles p. 73
ROMC Design Approach p. 75
Building the DSS User Interface p. 77
Comments on Design Elements p. 79
Guidelines for Dialog and User Interface Design p. 81
Factors Influencing User Interface Design Success p. 82
Conclusions and Commentary p. 84
6 Understanding Dss Architecture, Networking, and Security Issues p. 87
Introduction p. 87
DSS Architecture and IS/IT Infrastructure p. 88
Networking Issues p. 94
Improving Security for Decision Support Systems p. 97
Conclusions and Commentary p. 102
7 Implementing Communications-Driven and Group Decision Support Systems p. 103
Introduction p. 103
Key Terms p. 104
Group Decision Support Situations p. 105
Communication and Group Support Tools p. 107
A Managerial Perspective on Communications-Driven DSS p. 111
A Contingency Theory p. 112
Group Decision Support Systems Benefits p. 115
Virtual Organizations p. 116
Evaluating Communications and Group Support Tools p. 120
Conclusions and Commentary p. 120
8 Building Data and Document-Driven Decision Support Systems p. 123
Introduction p. 123
Comparing Data and Document-Driven DSS p. 124
Data-Driven DSS Subcategories p. 125
Comparing DSS Data and Operating Data p. 130
An Interconnected Data-Driven DSS Architecture p. 133
Implementing a Data-Driven DSS p. 134
Finding Success p. 137
Conclusions and Commentary p. 138
9 Building Knowledge-Driven Dss and Mining Data p. 141
Introduction p. 141
Key Terms and Concepts p. 142
Characteristics of Knowledge-Driven DSS p. 144
Managing Knowledge-Driven DSS Projects p. 145
Knowledge-Driven DSS Examples p. 147
Data Mining and Creating Knowledge p. 149
Data Mining Examples p. 153
Evaluating Development Packages p. 154
Conclusions and Commentary p. 154
10 Building Model-Driven Decision Support Systems p. 157
Introduction p. 157
Modeling Decision Situations p. 158
Accounting and Financial Models p. 161
Decision Analysis Models p. 165
Forecasting Models p. 167
Network and Optimization Models p. 169
Simulation Models p. 171
Modeling Languages and Spreadsheets p. 173
Model-Driven DSS Airline Industry Examples p. 176
Conclusions and Commentary p. 176
11 Building Web-Based and Interorganizational Decision Support Systems p. 179
Introduction p. 179
Key Terms p. 180
Designing and Developing Web-Based DSS p. 181
Managing Web-Based and Interorganizational DSS p. 184
Examples of Web-Based DSS Development Software p. 186
Examples of Web-Based DSS p. 188
Companies with Web-Based DSS p. 189
Advantages and Disadvantages of Web-Based DSS p. 191
Conclusions and Commentary p. 192
12 Evaluating Decision Support System Projects p. 195
Introduction p. 195
DSS Project Evaluation Process p. 196
Evaluation Tools and Techniques p. 198
DSS Project Evaluation Criteria and Risk Factors p. 204
International and Cultural Issues p. 205
Ethics and Privacy Issues p. 207
Conclusions and Commentary p. 208
Appendix I Decision Support Readiness Audit p. 211
Appendix II Dss User-Centered Design Checklist p. 217
Appendix III Key Decision Support System Terms p. 221
References p. 237
Index
 

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About the author (2002)

DANIEL J. POWER is Professor of Information Systems and Management at the College of Business Administration, University of Northern Iowa, Cedar Falls. He holds a doctorate in Business Administration from the University of Wisconsin-Madison, has developed decision support software and systems, and has examined the impacts of DSS on managers in his research studies. Power has published numerous book chapters and proceedings papers and has authored more than 20 articles for the important journals of his field. He also serves as Editor of DSSResources.com, the knowledge repository about computerized systems that support decision making.

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